Privacy Policy – Ora Dental Care (Dr R Tang Dental Inc.)

Effective Date: January 1, 2026 | Last Updated: March 2, 2026

1. Introduction

Dr R Tang Dental Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us. By using our website or services, you agree to the terms of this Privacy Policy.

This policy applies to all information collected through our website, forms, SMS/text messaging services, phone communications, and in-person interactions at our dental practice.

2. Information We Collect

We may collect the following types of personal information:

Name – Your first and last name, provided when scheduling appointments or submitting forms.
Phone Number – Your mobile or landline phone number, used for appointment communications and, with your consent, SMS messaging.
Email Address – Your email address, used for appointment confirmations, follow-ups, and communications.
Appointment Information – Details related to your dental appointments, including dates, times, and services requested.
Form Submissions – Any information you voluntarily submit through our website contact forms, consultation request forms, or other online forms.

We collect this information directly from you when you provide it voluntarily through our website, by phone, or in person at our office.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Appointment Confirmations – To confirm your scheduled dental appointments via phone, email, or SMS.
Appointment Reminders – To send you reminders about upcoming appointments to help reduce missed visits.
Customer Service – To respond to your inquiries, provide support, and address any questions or concerns about our services.
Marketing Communications – With your explicit consent, we may send promotional messages about special offers, new services, or practice updates. You may opt out of marketing communications at any time.

4. SMS/Text Message Communications

By providing your phone number, you consent to receive SMS messages from Dr R Tang Dental Inc.. These messages may include appointment confirmations, appointment reminders, and customer service communications.

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of SMS messages at any time.
Reply HELP for assistance or contact us at 604-278-2738.

SMS consent is not shared with third parties for marketing purposes.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from Dr R Tang Dental Inc.. You may revoke your consent at any time by texting STOP to any message you receive from us.

Carriers are not liable for delayed or undelivered messages.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers only for operational purposes necessary to run our practice, such as:

Appointment scheduling and management systems
SMS and communication platforms
Payment processing services
IT and website hosting providers

All service providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Staff training on data privacy and security practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Rights

You have the following rights regarding your personal information:

Access – You may request a copy of the personal information we hold about you.
Correction – You may request that we correct any inaccurate or incomplete personal information.
Deletion – You may request that we delete your personal information, subject to legal and regulatory requirements.
Opt-Out – You may opt out of marketing communications and SMS messages at any time by replying STOP or contacting us directly.
Withdrawal of Consent – You may withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided below.

8. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. These technologies may collect information such as browser type, device information, IP address, pages visited, and time spent on our website.

We may use third-party services such as analytics providers and advertising platforms that use cookies to measure performance and improve our services.

Users may control or disable cookies through their individual browser settings. Please note that disabling cookies may affect certain features of the website.

9. Contact Information

Dr R Tang Dental Inc.

Ora Dental Care

118-5890 No. 3 Rd., Richmond, BC V6X 3P6

Phone: 604-278-2738

Email: Info@oradentalcare.ca

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us using the information above.